Measurement
Move beyond model accuracy and track the operating metrics that show real impact.
Measure what the workflow changes
Accuracy is important, but it is not the only metric. Track cycle time, review load, exception rate, and the number of decisions that now arrive with context attached.
These metrics show whether the workflow is creating capacity or simply moving work into a new interface.
Review exceptions weekly
Exceptions reveal the next improvement. Group them by cause, then decide whether to improve data, prompts, policy, or the handoff itself.
A measured agent becomes a managed system.